Privacy Policy

1. Data Collected

When you use our platform, the following categories of data may be collected:

• Identity and Contact Data: Name, surname, email address, phone number, address
• Usage and Transaction Data: Pages visited, features used, search history, property listings created
• Security Data: IP address, login records, transaction logs
• Technical Data: Browser type and version, operating system, device information, screen resolution
• Cookie Data: Data collected through cookies and similar tracking technologies

2. Collection Methods

Your data is collected by the following means:

• Automatically: Technical and security data is collected automatically when you visit the platform
• Via Forms: Identity and contact data is collected when you register, update your profile or fill in contact forms
• Via Cookies: Usage behaviour and preference data is collected through cookies and similar technologies

3. Purposes of Processing

Collected data is used for the following purposes:

• Responding to enquiries and requests submitted through the platform
• Ensuring the security of the platform and preventing unauthorised access
• Maintaining platform continuity and optimising performance
• Diagnosing and resolving technical issues
• Improving user experience and developing new features
• Maintaining log records and creating audit trails
• Fulfilling legal and regulatory obligations
• Sending marketing and promotional communications (only with your explicit consent)

4. Log Records and Security

For security purposes, the following data is logged and monitored:

• IP addresses and access logs of all visits to the platform
• Transaction logs and session records
• Traffic data and bandwidth usage information

These records are protected with access controls and authorisation mechanisms. Security tools and systems are regularly reviewed and updated. Log data is used solely for security and legal compliance purposes.

5. Data Sharing

Your data may be shared with the following parties, to the extent strictly necessary:

• Hosting, Cloud and Datacenter Providers: Infrastructure companies that host platform data
• Software and Technology Partners: Technical service providers supporting platform operations
• Legal, Financial and Technical Advisors: Professional consultants engaged by the Company
• Public Authorities: Courts, regulatory bodies and law enforcement when legally required

International data transfers are carried out in accordance with KVKK Article 9 and applicable regulations.

6. Data Security

PORTALNET takes appropriate technical and administrative measures to protect your personal data against unauthorised access, loss, alteration or destruction. These measures are regularly reviewed and our security infrastructure is continuously updated in line with industry standards. However, no method of transmission or storage is 100% secure, and the Company cannot guarantee absolute security.

7. Retention Periods

Your data is retained for as long as necessary to fulfil the purpose for which it was collected and in accordance with applicable legal obligations. Security and access logs are retained for a reasonable period determined by applicable law and operational needs. Once the retention period expires, data is deleted or anonymised. Data relating to an ongoing legal dispute is retained until the dispute is finally resolved.

8. Cookies

Our platform uses the following types of cookies:

• Mandatory Cookies: Essential for the platform to function correctly; cannot be disabled
• Performance and Analytics Cookies: Used to analyse platform usage and measure performance; may be disabled

Cookies are used for the following purposes: ensuring platform functionality, analysing usage patterns, improving service quality. You can manage your cookie preferences through your browser settings.

9. Data Subject Rights

Under KVKK Article 11, you have the right to:

• Learn whether your personal data is being processed
• Request information about how it is processed
• Learn the purpose of processing and whether it is used accordingly
• Request correction of incomplete or inaccurate data
• Request deletion or destruction of your data where conditions are met

To exercise your rights, please contact us at kvkk@emlakcilarportali.com.

10. Data Breach

In the event of a personal data breach, appropriate technical and administrative measures are immediately activated. Where required by applicable law, data subjects and relevant regulatory authorities will be notified within the prescribed timeframes. Our security team continuously monitors systems to detect and respond to breaches as quickly as possible.

11. Limitation of Liability

The Company does not guarantee that the platform will be provided without interruption, error-free, or completely secure. The internet inherently carries risks such as data interception, loss or alteration. Users access and use the platform at their own risk. The Company shall not be liable for damages arising from factors beyond its control, including third-party services and internet infrastructure.

12. Policy Changes

The Company reserves the right to update this Privacy Policy at any time. Updated versions will be published on the platform. Continued use of the platform after a policy update constitutes acceptance of the new version. In case of any conflict or inconsistency between language versions of this Policy, the Turkish text shall prevail.